These General Terms and Conditions (“GTC”) govern all services provided by Executive Driver Solution Ltd (“Executive Driver Solution”, “we”, “us”) to its customers (“Client”, “Customer”).
By booking or confirming a service with Executive Driver Solution, the Client accepts these General Terms and Conditions unless otherwise agreed in writing.
Individual written agreements, quotations or booking confirmations shall take precedence over these General Terms and Conditions where they contain provisions that differ from them.
They also apply to future bookings and assignments between Executive Driver Solution and the Client unless otherwise agreed in writing.
Any general terms and conditions of the Client shall only apply if expressly accepted by Executive Driver Solution in writing.
Availability of vehicles and chauffeurs is subject to confirmation at the time of booking.
Telephone or verbal quotations and arrangements are only binding once confirmed in writing by Executive Driver Solution.
Prices and conditions stated in an individual quotation or booking confirmation take precedence over these General Terms and Conditions.
A quotation alone does not constitute a confirmed reservation unless expressly stated otherwise.
Executive Driver Solution reserves the right to request a deposit or full prepayment before confirming or performing a service.
Depending on the assignment, our services may include:
- Airport and private aviation transfers
- Executive and VIP transportation
- Chauffeur services
- Full-day and hourly chauffeur services
- Roadshows
- Security Drivers
- Event transportation
- Transportation planning and coordination
- On-site transportation coordination
- Driver-only services using Client vehicles
- Vehicle delivery and return services
- Drive-You-Home services
- Other individually agreed mobility services
Executive Driver Solution may use carefully selected third-party service providers, partner companies, vehicles or chauffeurs where necessary to fulfil an assignment.
The Client shall inform Executive Driver Solution of all information required to perform the service accurately and in good time.
Specific vehicle models cannot be guaranteed unless expressly confirmed in writing.
Where circumstances beyond our reasonable control require a vehicle substitution, Executive Driver Solution may provide a comparable or higher-category vehicle where reasonably possible.
Passenger and luggage capacities must be respected for safety and legal reasons.
The Client is responsible for informing Executive Driver Solution in advance of unusually large quantities of luggage, oversized luggage, sports equipment or other special transportation requirements.
Payments in EUR, USD or other currencies may be accepted by prior agreement. Any currency conversion will be based on the applicable exchange rate or payment-provider rate at the time of invoicing or payment.
Unless expressly included in the quotation, additional costs may be charged separately, including:
- Additional kilometres
- Additional service hours
- Waiting time
- Additional journeys
- Parking fees
- Toll charges
- Motorway charges outside Switzerland
- Ferry or tunnel charges
- Driver accommodation
- Driver meals and expenses
- Additional vehicles or chauffeurs
- Client-requested purchases or special arrangements
- Additional services requested during the assignment
The conditions and inclusions specified in the individual quotation or booking confirmation take precedence.
For airport transfers, Executive Driver Solution monitors available flight information where appropriate. Nevertheless, additional waiting time or substantial changes to the original arrival schedule may result in additional charges.
Executive Driver Solution will make reasonable efforts to accommodate delays and last-minute schedule changes, subject to chauffeur and vehicle availability as well as applicable driving and rest-time regulations.
Changes are subject to availability.
Changes affecting the duration of the assignment, vehicle requirements, number of passengers, route, destination, chauffeur requirements or operating hours may result in an adjustment of the agreed price.
If a requested change cannot reasonably be accommodated, the original confirmed booking and applicable cancellation conditions remain valid.
Executive Driver Solution may require:
- Full payment before the service;
- A deposit at the time of booking; or
- Credit-card payment or another agreed payment method.
The applicable payment conditions will be stated in the quotation or booking confirmation.
If an invoice is not paid by the agreed due date, Executive Driver Solution reserves the right to charge statutory default interest as well as reasonable reminder and collection costs.
Executive Driver Solution may suspend future services or require advance payment where outstanding invoices remain unpaid.
Cancellations must be submitted in writing.
Unless different cancellation conditions are stated in the quotation, booking confirmation or event-specific conditions, the following cancellation charges apply:
Limousines, SUVs and Vans up to 7 passengers
More than 48 hours before the scheduled start:
No cancellation fee unless costs have already been incurred specifically for the booking.
Within 48 hours before the scheduled start:
50% of the agreed booking value.
Within 24 hours before the scheduled start or in case of no-show:
100% of the agreed booking value.
Minibuses and Coaches from 8 passengers
More than 20 days before the scheduled service:
CHF 100 administration fee and any non-refundable third-party costs already incurred.
19 to 4 days before the scheduled service:
25% of the agreed booking value.
3 days or less before the scheduled service or in case of no-show:
100% of the agreed booking value.
Non-refundable hotel reservations, external vehicle bookings, tickets, permits, accommodation or other third-party expenses specifically incurred for the Client may additionally be charged in full.
For major events, WEF Davos and individually arranged transportation projects, separate cancellation conditions may apply.
In the event of a no-show, the full agreed price may be charged together with any additional waiting time, parking or other costs incurred.
For airport pick-ups, reasonable consideration will be given to immigration, baggage reclaim and flight-related delays.
Special terms and conditions apply to bookings made in connection with the World Economic Forum in Davos.
Advance Payment
To guarantee and confirm the booking, the full quoted amount must be paid at the time of booking, unless otherwise agreed in writing.
Payment is made via the payment link (credit card fee 4%) provided by Executive Driver Solution Ltd, for example through Stripe.
The booking is considered final and confirmed only once the full payment has been received.
The amount paid is non-refundable except where expressly provided for under the cancellation conditions below.
Cancellation Conditions
The following cancellation charges apply:
- Until 15.12.2026:
50% of the total quoted amount, including any agreed accommodation, meals and related expenses - Until 31.12.2026:
75% of the total quoted amount, including any agreed accommodation, meals and related expenses - From 01.01.2027 onwards or in case of no-show:
- 100% of the total quoted amount, including any agreed accommodation, meals and related expenses
The same cancellation conditions apply regardless of whether the cancellation is made by the Client or whether the World Economic Forum or the related event is cancelled, postponed or otherwise does not take place, insofar as Executive Driver Solution Ltd has already reserved or committed the corresponding vehicles, chauffeurs, accommodation or other resources.
Changes to Existing Bookings
All requests for changes must be submitted in writing.
The first two changes to an existing booking are free of charge. Each additional change will be subject to an administration fee of CHF 50.00 per change.
If an at-disposal booking is shortened:
- Until 01.01.2027, 50% of the value of the cancelled days will be charged.
- After 01.01.2027, 100% of the value of the cancelled days will be charged.
All requested changes are subject to availability and operational feasibility.
Executive Driver Solution Ltd reserves the right to charge any additional costs resulting from changes to the booking, including costs for chauffeurs, vehicles, accommodation, parking, permits or other third-party services already reserved or incurred.
General WEF Conditions
Due to the exceptional demand and limited availability of chauffeurs, vehicles and accommodation during the World Economic Forum, Executive Driver Solution Ltd makes substantial operational commitments well in advance.
For this reason, the above payment, cancellation and amendment conditions apply specifically to WEF bookings and take precedence over the standard cancellation conditions contained in these General Terms and Conditions.
Individual arrangements stated in the respective quotation or booking confirmation remain reserved.
Where services involve multiple vehicles, external suppliers, coaches, accommodation, permits or other advance commitments, specific project conditions may be included in the quotation.
Additional services or changes requested during an event may be charged separately.
We carefully select our service partners; however, certain services may be subject to additional terms imposed by third-party providers.
Non-refundable third-party costs incurred specifically for a Client booking remain payable where permitted by law.
This includes, where applicable:
- Correct passenger names
- Valid telephone numbers
- Pick-up and destination addresses
- Flight numbers
- Arrival and departure times
- Number of passengers
- Luggage requirements
- Special security requirements
- Child-seat requirements
- Accessibility requirements
- Relevant schedule information
Executive Driver Solution is not responsible for delays, additional costs or missed services resulting from incorrect, incomplete or late information provided by the Client.
Smoking or vaping in the vehicle is prohibited unless expressly permitted.
The Client and passengers must treat vehicles and equipment with appropriate care.
Executive Driver Solution reserves the right to charge the Client for extraordinary cleaning, repair or replacement costs caused by the Client or passengers.
This may include excessive soiling, damage to the interior or exterior, smoking, spills or other damage beyond normal use.
Passengers must comply with reasonable instructions given by the chauffeur relating to road safety and vehicle operation.
Our chauffeurs are required to comply with applicable traffic laws, driving-time and rest-period regulations and other mandatory safety requirements.
The Client cannot require a chauffeur to:
- Exceed legal speed limits;
- Violate road traffic regulations;
- Exceed applicable driving or working time restrictions;
- Carry more passengers than legally permitted;
- Operate a vehicle in an unsafe manner; or
- Follow instructions that would compromise passenger, chauffeur or road safety.
Executive Driver Solution reserves the right to refuse or discontinue instructions that would violate applicable law or create an unreasonable safety risk.
Such circumstances may include, in particular:
- Severe weather or natural events
- Major traffic disruptions
- Road closures
- Police or governmental measures
- Demonstrations
- Security restrictions
- Accidents
- Unexpected vehicle breakdowns
- Flight disruptions
- Border delays
- Strikes
- War or civil unrest
- Epidemics or pandemics
- Major telecommunications or infrastructure failures
- Other unforeseeable events outside our reasonable control
Executive Driver Solution will nevertheless make reasonable efforts to find an alternative solution whenever operationally possible.
Liability is governed by applicable Swiss law.
To the extent legally permissible, Executive Driver Solution shall not be liable for indirect or consequential losses, loss of profit, loss of business opportunity or losses resulting from circumstances beyond our reasonable control.
Nothing in these General Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by mandatory Swiss law, including liability for unlawful intent or gross negligence.
The Client remains responsible for ensuring sufficient time is allowed for flights, meetings, train connections and other time-critical commitments.
- Roadworthy;
- Properly registered;
- Legally permitted for use;
- Appropriately insured; and
- Equipped in accordance with applicable legal requirements.
The Client must inform Executive Driver Solution of any relevant restrictions, technical issues or insurance conditions before the assignment.
Any separate conditions stated in a vehicle-driver or vehicle-delivery agreement shall take precedence.
Where an item is found, we will make reasonable efforts to return it to its owner.
Delivery, courier or shipping costs associated with returning lost property may be charged to the Client.
Customer, passenger, itinerary and transportation information is handled confidentially and is only made available to employees, chauffeurs, service providers or partners where required to perform the agreed services or fulfil legal obligations.
Personal information may be processed and shared with employees, chauffeurs, transportation partners, IT providers and other service providers where necessary to process bookings and perform agreed services.
Further information about the collection, processing, storage and disclosure of personal data can be found in our separate Privacy & Data Protection Policy published on our website.
The place of jurisdiction shall be the competent courts at the registered office of Executive Driver Solution in the Canton of Aargau, Switzerland, subject to any mandatory statutory places of jurisdiction.
The invalid provision shall, to the extent legally permissible, be replaced by a valid provision that most closely reflects the commercial purpose of the original provision.
The version applicable to a booking is generally the version valid at the time the booking is confirmed, unless subsequent changes are expressly agreed between Executive Driver Solution and the Client.
Material changes affecting an already confirmed booking will not apply retroactively unless agreed with the Client or required by law.
Executive Driver Solution Ltd
Zentralstrasse 128
5430 Wettingen
Switzerland
Email: contact@limo-eds.ch
Mobile: +41798186011
Website: Limo-eds.ch
Effective from: August 2026